A leading enterprise faced critical bottlenecks in both data management and customer case handling. Their legacy SQL-based data warehouse could not keep up with growing data volumes, while manual CRM processes slowed customer support.
Key Challenges:
Limited scalability and performance with legacy SQL workloads.
Manual ingestion & reporting, delaying business insights.
Inconsistent reporting and lack of real-time visibility.
High on-prem infrastructure costs.
Inefficient manual case tracking, leading to delayed responses and poor visibility.
VTAB Square implemented a dual-track transformation covering both data infrastructure modernization and CRM automation.
Migrated legacy SQL workloads to Google BigQuery for scalability and speed.
Automated ETL pipelines using Dataflow, Apache Beam, and Cloud Functions.
Integrated with Power BI, Tableau, and QlikView for real-time analytics.
Applied strict validation to ensure data integrity and accuracy.
Impact:
🚀 75% faster query execution & reporting.
✅ Improved data quality and auditability.
💰 Eliminated on-prem costs with cloud-native scalability.
Automated case creation directly from incoming emails.
Enabled multi-queue support for department-specific routing.
Configured timeline tracking for complete case history.
Enhanced workflows using Power Automate and CRM plugins.
Impact:
⚡ Faster case assignment and resolution.
🤝 Improved cross-team collaboration.
😀 Boosted customer satisfaction with real-time case visibility.
Scalable cloud-native data architecture.
Automated end-to-end data workflows.
Seamless CRM case automation.
Real-time dashboards for faster decisions.
With VTAB Square’s expertise, the client achieved a modernized data ecosystem and streamlined CRM operations. The transformation not only reduced costs and improved agility but also empowered data-driven decisions while enhancing customer engagement.
Contact us at info@vtabsquare.com to explore a risk-free pilot project for your HR team.
